Make a Referral or Request Information. Call 800-743-6802


NeuroRestorative’s Best Practices and Principles of Trauma-Informed Care

NeuroRestorative partners with the Crisis Prevention Institute Inc. (CPI®) to provide scalable, customized training solutions to ensure team members develop and can use de-escalation skills, tools, and techniques based on their role and risk level. Since 1980, CPI® has helped train more than 17 million professionals within service-oriented industries, including education, health care, human services, and retail, to create stronger cultures of safety in workplaces around the world.

Those certified in CPI’s® Trauma-Informed Care (TIC) training with NeuroRestorative provide team members with the tools necessary to excel in their roles. The TIC toolkit includes heightened sensitivity in our environment of care that ignites an authentic healing process, amplified safety measures, empathy for those we serve, and comprehension of the best plan of care for recovery and healing. Our staff gain further understanding of trauma, its effects, and how best to respond to behavior with empathy and sensitivity that prevents re-traumatization.

“Our evidence-based training includes person-centered and trauma-informed approaches to help make an effective system-wide impact across your organization. Using our proven approach, we partner with organization leaders to discover, diagnose, design, and deliver de-escalation training in sustainable phases customized to your unique needs and risks. We provide flexible training programs to ensure all staff receives the right de-escalation skills and techniques based on their role and risk level,” said John Belcher, CPI® Territory Account Manager.

CPI’s© training is designed to enhance proficiency in:

  • Preventive Techniques: Training staff to recognize and respond to early signs of emotional distress
    before escalation.
  • De-escalation Skills: Techniques taught include stabilizing individuals in crisis and ensuring safety for all involved.
  • Coping Strategies: Educating affected individuals on managing stress and trauma responses in healthier ways.

Naomi Booker, Neurobehavioral Program Manager, became a CPI® instructor in 2015 while she was a Residential Supervisor. Naomi trains all new staff and refresher courses on all aspects of Crisis Prevention from verbal interaction to advanced physical skills. Naomi quickly understood the impact of CPI® training in her role as Residential Supervisor, the importance of verbal interaction and intervention, and how they can help foster better communication with the people we serve.

“I’ve learned that this training teaches you how to interact with all people, ways to identify when a person is in distress, and offers ways to assist,” said Naomi. “In addition, CPI® helps with staff interactions, recognizing how I can be supportive and influences positive relationships. All jobs can be stressful, and I praise our staff for their great work.”

Scott Kruczek, Director of Training and Development, leads Crisis Management and prevention training nationwide. Scott works alongside our team members, like Naomi, to provide the tools necessary to sustain successful environments of care that mirror safety, transparency and trustworthiness, choice, collaboration and mutuality, and empowerment. Across the organization, we have 61 trainers, which 14 have received certification in their TIC curricula.

For more information on the Crisis Prevention Institute, go to