Participant’s faces light up when Mia comes on shift. She has become their “go-to” staff member due to her willingness always to make time to listen to concerns and arrange for follow-up. Mia has taken the initiative to learn the filing system and ensure that everything in the home is well-stocked, clean, and organized for the oncoming shift. Mia not only exceeds expectations set for her, but she goes to great lengths to set her co-workers up for success.